1. Purpose and scope

This Acceptable Use Policy governs all access to and use of the MawadOnline marketplace platform, including the MawadOnline application and the MawadVendor application, and applies to all Buyers, Vendors, and any other users of the Platform. The Platform is operated solely as an intermediary marketplace and does not act as a seller of record, service provider, logistics provider, or payment service provider. This Policy establishes mandatory conduct standards and enforcement consequences designed to protect Platform integrity, regulatory compliance, and marketplace trust.

2. Prohibited conduct

The following conduct is strictly prohibited on or through the Platform:

1. Illegal and non-compliant activity: Listing, offering, selling, purchasing, or facilitating products or activities that violate applicable laws of the United Arab Emirates, including customs, trade, consumer protection, safety, sanctions, or import export controls.

2. Counterfeit and fraudulent activity: Listing or selling counterfeit, pirated, stolen, misrepresented, or unlawfully sourced products.
   Providing false, misleading, or incomplete information regarding product origin, certification, compliance, pricing, or availability.
   Engaging in any form of transaction fraud, payment manipulation, chargeback abuse, or circumvention of Platform fees.

3. Restricted and hazardous materials violations: Listing or transacting in prohibited or restricted materials without required approvals, disclosures, labeling, or compliance documentation.

Misclassifying hazardous or regulated goods to avoid Platform controls or regulatory scrutiny.

4. Payment and settlement abuse: Circumventing the Platform payment flow, including off platform payments, side agreements, or redirection of Buyers outside the Platform checkout.
   Manipulating delivery confirmations, evidence submissions, or dispute processes to accelerate, secure, or avoid settlement conditions.

5. Delivery, fulfillment, and evidence manipulation: Falsifying delivery confirmations, photographic evidence, carrier records, or Buyer acknowledgments.
   Repeated failure to fulfill orders, excessive delivery delays, or chronic non performance patterns.

6. Content, data, and system abuse: Uploading malicious code, malware, or content that disrupts Platform operations.
   Scraping, harvesting, or misusing Platform data, catalogs, pricing information, or user data without authorization.
   Using automated tools, bots, or scripts that interfere with normal Platform functionality.

7. User conduct and marketplace integrity: Harassment, abuse, threats, or coercive conduct toward other users or Platform personnel.
   Manipulation of reviews, ratings, or feedback systems, including fake reviews or incentives for biased feedback.

3. Mandatory obligations of Vendors

Vendors must at all times:

1. Ensure that all listings are accurate, lawful, and compliant with applicable regulations.

2. Maintain valid licenses, permits, and certifications required for their products.

3. Fulfill orders in accordance with stated delivery terms and evidence standards.

4. Cooperate fully with Platform investigations, information requests, and enforcement actions.

5. Bear sole responsibility for product safety, compliance, delivery performance, warranties, and statutory obligations.

4. Monitoring and investigation

The Platform may monitor activity, review content, analyze transactions, and investigate suspected violations at its discretion. The Platform may request documentation, evidence, or explanations from any user and may rely on system logs, application records, delivery evidence, and third-party confirmations. The Platform is not obligated to provide prior notice before initiating an investigation.

5. Enforcement measures

Upon actual or suspected violation of this Policy, the Platform may, individually or cumulatively and without prior warning where legally permitted:

1. Delist products or content.

2. Suspend or restrict accounts or eShops.

3. Terminate Buyer or Vendor access permanently.

4. Withhold, delay, or reverse settlements and payouts.

5. Impose penalties, fees, or financial offsets.

6. Report conduct to relevant regulatory or law enforcement authorities.

6. No waiver

Failure or delay by the Platform to enforce this Policy does not constitute a waiver of its rights. Enforcement decisions are taken to protect the Platform and its users and do not create precedents.

7. Effect of termination

Termination or suspension under this Policy does not relieve Vendors of outstanding obligations, liabilities, or responsibilities, including regulatory compliance, refunds, chargebacks, or indemnities. Content licenses and evidence records may be retained as required for operational, legal, or compliance purposes.