MawadOnline Consumer Protection

V.24082024

The Abu Dhabi Department of Economic Development, through the Consumer Protection Section, works to ensure that economic establishments, in conducting their business, are following the laws and legislations regulating the business sector in the Emirate of Abu Dhabi in a manner that provides a safe and encouraging economic environment for consumers and merchants and enhances their confidence in the ease of doing business in the Emirate.

The Consumer Protection Section of the Commercial Protection Department at ADDED receives complaints from consumers and dealers regarding any abuses by commercial establishments licensed by ADDED.

It also provides inquiry services about any other services that would support the interests of consumers and preserve their rights contained in Federal Law No. (15) of 2020 regarding consumer protection, in addition to educating consumers and investors and raising their awareness about their rights and duties in connection to consumer protection.

1.     CONSUMER PROTECTION LAWS AND CIRCULARS:

1.1. Popularization of Arabic.

1.2. Popularization of facilities cards and reduced rates.

1.3. Compliance with published prices and billing.

1.4. Consumer Protection Guide.

1.5. Consumer Protection Logo Guideline.

1.6. Consumer Protection Logo.

1.7. Circular No. 10/2021 Circular on Sports Clubs and their Related Services.

1.8. Circular No. 11/2021 Circular on offices Licensed with printing and other related services.

2.      The Consumer Protection Section provides digital channels at the service of consumers, and owners of shopping centers sales outlets. The “Price Monitor” feature on the ADDED website allows consumers to check the prices of desired products at different locations, before heading to the store to purchase the desired item.

3.     COMPLAINTS CHANNELS:

3.1. Abu Dhabi Government Contact Centre at 800555.

3.2. Email: [email protected].

3.3.  Consumer Protection services on TAMM

3.4. Personal visit to the Tamm centres.

For more information about consumer rights, visit www.added.gov.ae/Consumer-Protection.